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Damage to Vehicles
Client whose credit card is on file for any limo transportation will be billed for any damages to vehicle and their contents, or excessive cleaning due to their own recklessness such as spilled drinks on carpets, incurred by themselves or one of their fellow passengers.
All of our vehicles are Non-Smoking vehicles and no smoking of any substance is allowed.
Cancellation Policy for Sedan Service:
Los Angeles Executive Limousine offers a generous 2 hour cancellation policy applies to all sedan reservations in Los Angeles, 4 hours outside of Los Angeles County. A 24 hour cancellation policy applies to all stretches and vans. Client will be billed 80% of the full rate in the occurrence of a late cancellation. No Shows will pay the full amount so don't forget to cancel is you are not going to make your flight.
Cancellation Policy for Specialty Vehicle:
Cancellations for Specialty Vehicles (i.e. Party Limo Buses, SUV's and Buses) and Specialty Events is 48 hours. A 25% nonrefundable fee of the total cost of the booking will be charged!
Los Angeles Executive Limousine Service requires a major credit card to process all reservations. Your charge on your credit card will appear as Transportation Management Network, Inc., or an abbreviation of that.
All of our vehicles are Non-Smoking vehicles and no smoking of any substance is allowed.
Airport Pick Ups
To avoid a no-show fee, please do not leave the airport before calling the office for assistance. The number is (888) 232-5466 and can be accessed through the payphones if your cell phone is not working. For all arriving flights, meet your driver at the foot of the escalator or just past the security doors; if not there, then at the baggage claim area (if you haven’t arranged for a Curbside Pickup.) Additional charges may incur for waiting time for arriving flights if the flight arrives later than the time on the airline websites, their phone services, or other flight status services. (This rarely occurs and usually only if your flight is stuck on the runway after landing for a protracted period of time for whatever reason beyond our control.)
Los Angeles Executive Limousine Service shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop-off information provided by the client or representative thereof, and any situation beyond our control.
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